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National Import Service Centre

Effective December 14, 2020, where the IID is not available, The National Import Service Centre (NISC) will accept paper declarations via email at The email address for correspondence must be indicated on the Request for Documentation Review (5272) Form. Submissions larger than 150 MB in size can be faxed to 905-795-9658.

As part of its commitment to improving service for clients, the Canadian Food Inspection Agency (CFIA), in cooperation with the Canada Border Services Agency (CBSA), operates the National Import Service Centre (NISC).

What the National Import Service Centre does

The National Import Service Centre processes import request documentation / data sent by the importing community across Canada. Staff review the information and return the decision electronically to the CBSA, which then relays it to the client or the broker/importer.

In addition, NISC staff handle inquiries regarding import requirements for all commodities regulated by the CFIA and, when necessary, coordinate inspections for import shipments.

Contact us

Hours of operation: 7 am to 3 am (Eastern Standard Time)


By phone: Monday to Friday, from 7 am to 11 pm EST

By email: Every day, from 7 am to 3 am EST

(Weekends and statutory holidays: email only)


Telephone: 1-800-835-4486 or 1-877-493-0468 (Canada or U.S.A.) | 1-289-247-4099 (Local calls and all other countries)

Please note that we are currently experiencing an increased volume of calls and that e-mail is the best method to communicate with us.

Statutory holidays (2021):

Paper declarations:

Submissions larger than 150 MB in size: Facsimile: 1-905-795-9658

Integrated Import Declaration (IID) status

All importers and customs brokers are expected to now be only using the IID channel when declaring CFIA regulated goods to the Canada Border Services Agency (CBSA). If you are experiencing issues in transitioning please contact for additional support. Delaying your transition to full usage of the IID channel could lead to longer wait times when it comes to clearing your shipments, as our resources are now focused on supporting the improved declaration process.



CFIA programs and services

Import related codes

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