National Import Service Centre
On this page
- What the National Import Service Centre does
- How to submit an import declaration
- Payment of invoices
- Guidance to support importers
- CFIA services and tools to support importers
- Import related codes
- Contact us
What the National Import Service Centre does
The National Import Service Centre (NISC) reviews import documentation for Canadian Food Inspection Agency (CFIA) regulated food, plant and animal commodities being imported into Canada when the Automated Import Reference System (AIRS) indicates "refer to CFIA". The NISC will review the information and return a recommendation electronically to the Canada Border Services Agency (CBSA). The CBSA has the ultimate decision.
Commodities requiring NISC release must be cleared by CFIA at first point of entry before moving inland or to an inland CBSA bonded warehouse.
How to submit an import declaration
The Integrated Import Declaration (IID) provides commercial importers and customs brokers with a single portal to submit all import information and documents required to meet federal government import regulations, and get an admissibility decision electronically. All importers and customs brokers are expected to use the IID channel when declaring CFIA regulated goods to the CBSA. IID allows importers/brokers to send their declaration up to 90 days in advance. If you're experiencing issues please contact EDI-CFIA-ACIA@inspection.gc.ca for support.
If you're an importer without access to IID, you may submit a paper declaration using form CFIA/ACIA 5272 – Request for documentation review and emailing your import documents to firstname.lastname@example.org.
Guidance to support importers provides more details on how to submit a paper declaration.
Payment of invoices
When applicable to an import transaction, an invoice for CFIA services will be emailed or faxed to the importer/broker. Payments for invoices can be made using CFIA's Online payments for services.
Note that the NISC isn't able to answer questions about payments. Direct your questions to CFIA's National Accounts Receivable Service Centre at 1-888-677-2342 or email ARCentre@inspection.gc.ca.
Guidance to support importers
- Understanding the Harmonized System
- Declaring regulated goods returning to Canada
- Using the Integrated Import Declaration
- Understanding a reject message sent through the Integrated Import Declaration (IID)
- How to submit a paper declaration to the NISC
CFIA services and tools to support importers
Automated Import Reference System (AIRS)
Shows the import requirements for CFIA regulated commodities.
AIRS Verification Service (AVS)
Helps importers/brokers validate multiple commodities against the most current AIRS database. AVS identifies which line in a transaction, if any, is incorrect.
CFIA shipment tracker for food, plant and animal
Allows Canadian importers of CFIA regulated commodities to check the inspection status of meat import shipments from the United States, Australia and New Zealand.
Import related codes
- IID Government Agency Qualifier codes
- AIRS end use codes
- AIRS miscellaneous codes
- AIRS registration types
This office can assist you with the following:
- Answer enquiries related to an import transaction that has been reviewed by the NISC
- The unique 14-digit transaction number from your import declaration is required
- Support importers who have questions on how to use AIRS to declare their goods
Please note the NISC is not able to advise as to which HS codes your product should be classified.
You may contact the Canada Border Services Agency (CBSA) for help to determine the proper tariff classification of goods. Please visit the CBSA Advance rulings for tariff classification website.
Find contact information for other types of enquiries.
By email or facsimile
7 days a week, including statutory holidays: 7:00 am to 3am (EST)
Monday to Friday, excluding statutory holidays: 7 am to 11 pm (EST)
1-800-835-4486 or 1-877-493-0468 (Canada or U.S.A.)
1-289-247-4099 (Local calls and all other countries)
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