Annexe B - Definitions

Control Point

A point or operation, beyond which if a factor is not controlled, non-conforming product will be produced.

Corrective Action

Action taken to eliminate the root cause(s) and symptom(s) of an existing undesirable deviation or non-conformity to prevent recurrence.


A written description of the activities that must be performed to achieve a desired result.


Those activities performed to ensure the production of safe and quality food.


All the features and characteristics of a product that bear on its ability to satisfy stated or implied needs.

Quality Assurance (QA)

All those planned and systematic actions/ activities necessary to ensure that a product will satisfy specified requirements for quality, and the establishment will be maintained and operated in accordance with set standards.

Company QA Manual

A document produced by a company stating the quality policy and describing the quality assurance system in operation at that establishment including procedures for monitoring, corrective action and verification.

Quality Assurance System

The organizational structure, responsibilities, procedures, processes and resources for implementing quality management.

Quality Policy

The overall intentions and direction of an organization regarding quality, as formally expressed by the chief executive officer or president.


Any written (hand-written or electronic) finding or result, pertaining to the design, operation and maintenance of the establishment, and the production of safe quality food, including inspection, testing, monitoring, auditing, surveying, reviewing or other observations related to the quality system.

Root Cause

The fundamental deficiency that results in a non-conformance and must be corrected to prevent recurrence of the same or similar non-conformance.


The ability to trace the history, application, or location of a product or activity and like products or activities by means of recorded identification.


The act of reviewing, auditing, and inspecting to substantiate and confirm that claimed processes, practices and procedures are functioning as stated.

Validation Period

A trial period during which the operation of an establishment, and the functioning of the quality assurance system are audited prior to recognition and registration.


The act of reviewing, inspecting, testing, checking, auditing, or otherwise establishing and documenting whether products, processes, or documents conform to specified requirements and procedures described in the Company Quality Assurance Manual.