This directive describes the business continuity plan and the various pathways to obtain a meat export certificate destined to the United States (US), in the event the Digital Service Delivery Platform (DSDP) is not available.
On this page
- Introduction
- Purpose
- Audience
- System outage with DSDP (My CFIA/CRM)
- System outage with the Electronic Exchange of Export Certificates Viewer (export certificate authenticator)
- Certificate issuance process during DSDP outage
- When DSDP connection is restored after BCP certificate issuance process completed
Introduction
The DSDP is the electronic certification platform the Canadian Food Inspection Agency (CFIA) will use to issue electronic export certificates, permissions (for example: licenses, permits, etc.), capture inspection data, document compliance decisions, complete technical reviews, generate inspection reports, and assess and manage risk.
There are two parts of DSDP required for issuing electronic export certificate. There is the external user interface called My CFIA (Portal), and the internal user interface called CRM. The My CFIA portal is used by industry to request export certificates and, the CRM is used by CFIA inspectors to process industry service requests, manage inspection cases, monitor, report, and communicate information provided through My CFIA.
Purpose
To guide industry members, foreign competent authorities and CFIA inspection staff on what to do when requesting or processing meat export certificates or verifying the authenticity of a CFIA issued meat export certificate, in the event the DSDP or the Electronic Exchange of Export Certificates viewer (export certificate authenticator) is not available.
The Business Continuity Plan (BCP) covers what to do during all three implementation phases (early adoption, expanded adoption and full implementation) of meat export electronic certification to the US.
Audience
External and internal DSDP users and foreign competent authorities.
System outage with DSDP (My CFIA/CRM)
- Industry participants in the early and expanded adoption phases should contact their local CFIA inspector to determine the appropriate next steps.
- When required, inspectors will issue meat certificates using the offline system as per the BCP for certificate issuance process outlined below.
- In case of emergency and to limit disruption to an export shipment outside of local CFIA business hours, industry My CFIA applicants, foreign competent authorities, or local CFIA inspectors may contact CFIA's National Operational Delivery Coordination Team by email at CFIA.ECODCT-ECLOCE.ACIA@inspection.gc.ca.
System outage with the Electronic Exchange of Export Certificates Viewer (export certificate authenticator)
This section applies to foreign competent authorities who need to verify the authenticity of an issued meat export certificate.
- The USDA or the US Customs and Border Protection (CBP) may contact CFIA's National Operational Delivery Coordination team by email at CFIA.ECODCT-ECLOCE.ACIA@inspection.gc.ca.
- Additionally, USDA & CBP may also work with the exporter who may have direct contact with their local CFIA inspector.
Certificate issuance process during DSDP outage
- The applicant (the operator of a licensed meat establishment) must request from their local CFIA office the appropriate certificate template paper (CFIA-ACIA 5733 printed on CFIA-ACIA 5738 or CFIA-ACIA 1454) and the appropriate annexes.
- CFIA inspectors will follow the offline meat export certification process as per the meat export library.
- In cases where industry has applied the shipping marks (Format: YYYY-S-123456789) from an online application to the shipping containers prior to DSDP outage, those shipping marks may still be used with the offline certificate (CFIA-ACIA 5733 or CFIA-ACIA 1454).
- In cases where industry has not yet received or applied the shipping marks from an online application, prior to system outage, the offline certificate number (6-digit number) can be used as the shipping marks (certificate number from CFIA-ACIA 5733 or CFIA-ACIA 1454 as applicable).
When DSDP connection is restored after BCP certificate issuance process completed
In cases when the electronically generated shipping marks from a previous online application were applied to an offline issued export certificate under this BCP process, the CFIA inspector will void the online export certificate and withdraw the online export service request.