Contact the CFIA by telephone

General enquiries

To make general enquiries by phone, call:

  • 1-800-442-2342 (Canada and U.S.)
  • 1-613-773-2342 (local or international)

Hours are 8 am to 7 pm (EST), Monday to Friday, except holidays.

Inspection and business services

The following offices are available to provide you with inspection and business services including:

  • inspection
  • investigation services
  • ports of entry
  • services related to travelling with pets

What can we help you with?

 

Nunavut – Animal health

Hours of operation: 8:00 am to 4:00 pm

  • Winnipeg: 204-259-1400

Nunavut – Food

Hours of operation: 8:00 am to 4:00 pm

  • Winnipeg: 204-259-1400

Nunavut – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • Winnipeg: 204-259-1400

Yukon – Animal health

Hours of operation: 8:00 am to 4:00 pm

Yukon – Food

Hours of operation: 8:00 am to 4:00 pm

  • Burnaby - Wayburne: 604-666-9904 (fish only)
  • Burnaby - Still Creek: 604-292-5700 (non-fish)

Yukon – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • Kelowna: 250-470-4884

Northwest Territoires – Animal health

Hours of operation: 8:00 am to 4:00 pm

  • Edmonton: 780-395-6700

Northwest Territoires – Food

Hours of operation: 8:00 am to 4:00 pm

  • Edmonton: 780-395-6700

Northwest Territoires – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • Grande Prairie: 780-831-0335

Ontario – Animal health

Hours of operation: 8:00 am to 4:00 pm

For emergencies only

If you are reporting an emergency outside of normal business hours, such as a suspected foreign animal disease (for example, Foot and Mouth Disease or Notifiable Avian Influenza); a humane transportation issue; or a transportation accident involving livestock or poultry, please contact the Canadian Food Inspection Agency's Ontario area animal health emergency number at 1-877-814-2342.

Note: this number is staffed between 4 pm and 8 pm Monday to Friday and 8 am to 4 pm on weekends and holidays. This number is not intended for inquiries of a non-emergency nature. Please contact a CFIA office during normal business hours for emergency and non-emergency requests, including import/export and pet information.

Ontario – Food

Hours of operation: 8:00 am to 4:00 pm

  • Barrie: 705-739-0008
  • Belleville: 613-969-3332
  • Brantford: 519-753-3478
  • Guelph: 226-217-1200
  • Hamilton: 905-572-2201
  • Kingsville: 519-733-5013
  • London: 519-691-1300
  • Markham: 905-513-5977
  • Mississauga: 289-247-4100
  • Ottawa: 613-773-8660
  • St. Catharines: 905-937-7434
  • Thunder Bay: 807-683-4370
  • Toronto: 647-790-1100
  • Windsor: 519-969-2522

Ontario – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • Barrie: 705-739-0008
  • Belleville: 613-969-4131
  • Brantford: 519-753-3478
  • Guelph: 226-217-1200
  • Hamilton: 905-572-2201
  • Kingsville: 519-733-5013
  • London: 519-691-1300
  • North Bay: 705-495-5995
  • Ottawa: 613-773-8660
  • St. Catharines: 905-937-7434
  • Thunder Bay: 807-683-4370
  • Toronto: 647-790-1100
  • Walkerton: 519-881-2431

New Brunswick – Animal health

Hours of operation: 8:00 am to 4:00 pm

  • 506-851-7654

New Brunswick – Food

Hours of operation: 8:00 am to 4:00 pm

  • 506-452-4962

New Brunswick – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • 506-452-4962

NewFoundland and Labrador – Animal health

Hours of operation: 8:00 am to 4:00 pm

  • 709-772-4424

Newfoundland and Labrador – Food

Hours of operation: 8:00 am to 4:00 pm

  • 709-772-4424

Newfoundland and Labrador – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • 709-772-4424

Nova Scotia – Animal health

Hours of operation: 8:00 am to 4:00 pm

Nova Scotia – Food

Hours of operation: 8:00 am to 4:00 pm

  • 902-536-1010

Nova Scotia – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • 902-536-1010

Prince Edward Island – Animal health

Hours of operation: 8:00 am to 4:00 pm

  • 902-566-7290

Prince Edward Island – Food

Hours of operation: 8:00 am to 4:00 pm

  • 902-566-7290

Prince Edward Island – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • 902-566-7290

Alberta – Animal health

Hours of operation: 8:00 am to 4:00 pm

For emergencies only

If you are reporting an emergency outside of normal business hours, such as a suspected foreign animal disease (for example, Foot and Mouth Disease or Notifiable Avian Influenza); a humane transportation issue; or a transportation accident involving livestock or poultry, please contact the Canadian Food Inspection Agency's western area animal health emergency number at 1-866-212-0665.

Note: this number is staffed between 4 pm and 8 pm Monday to Friday and 8 am to 4 pm on weekends and holidays. This number is not intended for inquiries of a non-emergency nature. Please contact a CFIA office during normal business hours for emergency and non-emergency requests, including import/export and pet information.

Alberta – Food

Hours of operation: 8:00 am to 4:00 pm

  • Calgary
    • English: 587-230-2450
    • French: 587-230-2201
  • Edmonton: 780-395-6700
  • Grande Prairie: 780-831-0335
  • Lethbridge: 403-382-3121
  • Red Deer: 403-340-4204

Alberta – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • Calgary
    • English: 587-230-2200
    • French: 587-230-2201
  • Edmonton: 780-395-6700
  • Grande Prairie: 780-831-0335
  • Lethbridge: 403-382-3121
  • Red Deer: 403-340-4204

British Columbia – Animal health

Hours of operation: 8:00 am to 4:00 pm

For emergencies only

If you are reporting an emergency outside of normal business hours, such as a suspected foreign animal disease (for example, Foot and Mouth Disease or Notifiable Avian Influenza); a humane transportation issue; or a transportation accident involving livestock or poultry, please contact the Canadian Food Inspection Agency's western area animal health emergency number at 1-866-212-0665.

Note: this number is staffed between 4 pm and 8 pm Monday to Friday and 8 am to 4 pm on weekends and holidays. This number is not intended for inquiries of a non-emergency nature. Please contact a CFIA office during normal business hours for emergency and non-emergency requests, including import/export and pet information.

British Columbia – Food

Hours of operation: 8:00 am to 4:00 pm

  • Burnaby - Still Creek: 604-292-5700
  • Burnaby - Wayburne: 604-666-9904
  • Kelowna: 250-470-4884
  • Vernon: 250-260-5030
  • Victoria: 250-363-3618

Note: There are no generic email addresses for the Food group. Email inquiries should go through other service channels.

British Columbia – Plant health

Hours of operation: 8:00 am to 4:00 pm

Manitoba – Animal health

Hours of operation: 8:00 am to 4:00 pm

For emergencies only

If you are reporting an emergency outside of normal business hours, such as a suspected foreign animal disease (for example, Foot and Mouth Disease or Notifiable Avian Influenza); a humane transportation issue; or a transportation accident involving livestock or poultry, please contact the Canadian Food Inspection Agency's western area animal health emergency number at 1-866-212-0665.

Note: this number is staffed between 4 pm and 8 pm Monday to Friday and 8 am to 4 pm on weekends and holidays. This number is not intended for inquiries of a non-emergency nature. Please contact a CFIA office during normal business hours for emergency and non-emergency requests, including import/export and pet information.

Manitoba – Food

Hours of operation: 8:00 am to 4:00 pm

  • Brandon: 204-578-6670
  • Winkler: 204-325-1560
  • Winnipeg: 204-259-1400

Manitoba – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • Brandon: 204-578-6670
  • Winkler: 204-325-1560
  • Winnipeg: 204-259-1400

Saskatchewan – Animal health

Hours of operation: 8:00 am to 4:00 pm

For emergencies only

If you are reporting an emergency outside of normal business hours, such as a suspected foreign animal disease (for example, Foot and Mouth Disease or Notifiable Avian Influenza); a humane transportation issue; or a transportation accident involving livestock or poultry, please contact the Canadian Food Inspection Agency's western area animal health emergency number at 1-866-212-0665.

Note: this number is staffed between 4 pm and 8 pm Monday to Friday and 8 am to 4 pm on weekends and holidays. This number is not intended for inquiries of a non-emergency nature. Please contact a CFIA office during normal business hours for emergency and non-emergency requests, including import/export and pet information.

Saskatchewan – Food

Hours of operation: 8:00 am to 4:00 pm

  • Regina: 306-780-5180
  • Saskatoon: 306-385-4949

Saskatchewan – Plant health

Hours of operation: 8:00 am to 4:00 pm

  • Regina: 306-780-5180
  • Saskatoon: 306-385-4949

Quebec – Animal health

Hours of operation: 8:30 am to 4:00 pm (by appointment only)

Please contact us by phone or email before coming to one of our offices.

To report a suspected reportable animal disease under the Health of Animals Act, or any other disease of concern, outside regular business hours, please contact your private veterinarian or call 1-866-806-4115 to speak with a CFIA representative or leave a message.

Quebec – Food

Hours of operation: 8:30 am to 4:00 pm (by appointment only)

  • Baie-Comeau: 418-294-4310
  • Cap-aux-Meules: 418-986-3305
  • Chandler: 418-689-7265
  • Chicoutimi: 418-698-5506
  • Gaspé: 418-368-1746
  • Montreal: 514-283-8888
  • Quebec: 418-648-7373
  • Saint-Hyacinthe: 450-768-1500
  • Sept-Îles: 418-968-8247

Quebec – Plant health

Hours of operation: 8:30 am to 4:00 pm (by appointment only)

  • Baie-Comeau: 418-296-3173
  • Montreal: 514-283-8888
  • Quebec: 418-648-7373
  • Saint-Hyacinthe: 450-768-1500
 
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