The Canadian Food Inspection Agency (CFIA) has a confidential process to receive and acknowledge feedback regarding its Accessibility plan, progress reports and barriers to accessibility.
This process is required under the Accessible Canada Act and the Accessible Canada Regulations.
The Accessible Canada Act is designed to achieve a barrier-free Canada. It benefits all people, especially those with disabilities, by identifying and removing barriers, and preventing new barriers. The federal government envisions Canada to be a country without barriers by the year 2040.
Your feedback is important to help us identify and break down barriers to accessibility at the CFIA. It will also help us advance the CFIA's accessibility efforts, refine our accessibility plan, and address any other matters related to accessibility.
On this page
How to provide feedback
The Executive Director, Workplace Health and Diversity will be responsible for receiving feedback on barriers and accessibility at the CFIA.
Feedback may be provided via online form, telephone, mail, and email.
We will acknowledge all accessibility feedback in the same manner in which it was received, except feedback that is sent anonymously.
By online form:
By telephone:
Phone lines are open from 8 am to 8 pm Eastern Time, Monday to Friday.
Toll-free: 1-855-670-0943
By mail:
Canadian Food Inspection Agency
c/o Accessibility Team
1400 Merivale Road, Tower 2
Floor 2, Room 128
Ottawa ON K1A 0Y9
By email:
cfia.accessibility-accessibilite.acia@inspection.gc.ca
Alternate formats
You can send an email to cfia.accessibility-accessibilite.acia@inspection.gc.ca to request alternate versions of this feedback process in the following formats:
- large print (larger and clearer font)
- Braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
- audio (a recording of someone reading the text out loud)
If you require another format, please indicate in your request.
What we will do with your feedback
Your feedback will help us advance our accessibility efforts. We will address feedback right away where we can. Some feedback may have to be addressed as future accessibility plans are developed.
This process will be transparent. The feedback we receive, and how we take it into consideration, will be included in our progress reports and published in the years between accessibility plans.
Acknowledging your feedback
Once you have provided feedback, we will acknowledge the feedback in the same manner in which we received it, except feedback that is sent anonymously.
You will receive confirmation within 2 business days when you submit feedback via email. Acknowledgement for feedback made by other means may take longer. Our message will confirm that we have received feedback, will include our service standard for replying to comments and will explain that more complex issues will take more time to address.
Compiling and analyzing feedback
We will analyze feedback for trends and patterns. We will present our analysis and explain the follow-up actions we have taken in our annual progress reports on accessibility and in our future accessibility plans.
Anonymous feedback
Whether or not you provide your name, your feedback will always remain anonymous in our public reports. We will not share your identity beyond our Accessibility Office. The only time your feedback will be connected to you is when you request a personal response.
To provide anonymous feedback:
- do not state your name or provide any identifying information
- state that you would like your feedback to remain anonymous if your email address includes your name
- do not include your return address on the envelope for postal mail