Accessibility feedback process at the Canadian Food Inspection Agency

The Canadian Food Inspection Agency (CFIA) has a confidential process to receive and acknowledge feedback regarding its Accessibility Plan and barriers to accessibility.

This process is required under the Accessible Canada Act and the Accessible Canada Regulations.

The Accessible Canada Act is designed to achieve a barrier-free Canada. It benefits all people, especially those with disabilities, by identifying and removing barriers, and preventing new barriers. The federal government envisions Canada to be a country without barriers by the year 2040.

Your feedback is important to help us identify and break down barriers to accessibility at CFIA. It will also help us advance CFIA's accessibility efforts, refine our Accessibility Plan, and address any other matters related to accessibility.

On this page

• Ways to provide feedback
• Alternate formats
• What we will do with your feedback
• Anonymous feedback

Ways to provide feedback

You can choose any of the following methods to report feedback through the CFIA Speak Up, We're Listening Program.

• By online form
• By email: CFIA.SpeakUp-OsezParler.ACIA@inspection.gc.ca
• By a dedicated phone line: 1-855-670-0943
• By mail:
  Canadian Food Inspection Agency
  c/o Speak Up, We're Listening
  1400 Merivale Road, Tower 1, Floor 6, Room 258
  Ottawa ON K1A 0Y9

If you send your feedback by postal mail, please be sure to mark the envelope "Personal and Confidential."

Alternate formats

You can send an email to request alternate versions of this feedback process in the following formats:

• Print
• Large print (larger and clearer font)
• Braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• Audio (a recording of someone reading the text out loud)

If you require another format, please indicate in your request.

What we will do with your feedback

Your feedback will help us advance our accessibility efforts. We will address feedback right away where we can. Some feedback may have to be addressed as future accessibility plans are developed.

This process will be transparent. The feedback we receive, and how we take it into consideration, will be included in our progress reports and published in the years between accessibility plans.

Acknowledging your feedback

Once you have provided feedback, we will acknowledge the feedback in the same manner in which we received it.

You will receive confirmation within 2 business days when you submit feedback via email. Acknowledgement for feedback made by other means may take longer. Our message will confirm that we have received feedback, will include our service standard for replying to comments and will explain that more complex issues will take more time to address.

Compiling and analyzing feedback

We will analyze feedback for trends and patterns. We will present our analysis and explain the follow-up actions we have taken in our annual progress reports on accessibility and in our future accessibility plans.

Anonymous feedback

Whether or not you provide your name, your feedback will always remain anonymous in our public reports. We will not share your identity beyond our Accessibility Office. The only time your feedback will be connected to you is when you request a personal response.

To provide anonymous feedback:

• do not state your name or provide any identifying information
• state that you would like your feedback to remain anonymous if your email address includes your name
• do not include your return address on the envelope for postal mail