Integrated Agency Inspection Model – Consultation Draft (December 4, 2013)
9.0 Review mechanism
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The CFIA made a commitment to implement an internal review mechanism to address issues that are raised by regulated parties and others. A Complaints and Appeals Office (CAO) has been established for regulated parties, stakeholders and members of the public to register complaints related to quality of service, administrative errors and certain other types of decisions with which they disagree.
The SFCA, when fully in force, will amend the Canadian Food Inspection Agency Act to permit the Minister to designate review officers who will conduct reviews of certain decisions made under the authority of an Act or regulation that the CFIA enforces and/or administers. Currently, there is no specific authority in the SFCA for a review officer to modify a decision made by an inspector or other CFIA official in the course of carrying out his or her responsibilities under legislation enforced by the Agency. The ability of a review officer to verify, cancel or confirm prescribed decisions will require regulations to be made setting out the parameters of the process before the authority may be exercised. Without this authority, the COA's role in relation to complaints respecting decisions is limited to making recommendations.
For more information on the existing CFIA Review Mechanism, see Annex E.
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