My CFIA - Manage my account
On this page
- Before you start
- Dashboard overview
- Managing your Contact Profile
- Managing your Party Profile
- Step 1: Selecting a Party Profile
- Step 2: Managing Party Profiles
- Edit Business Information
- Edit Office Address
- Edit Billing Address
- Add/Edit Supporting Documents
- On Account Numbers
- Mandatory Party Contacts
- Edit Profile Authority
- Edit Profile Manager
- Edit Alternate Profile Manager
- Edit Regulatory Contact
- Edit Emergency Contact
- Invite/Edit/Delete Party Contact
- Add/Edit/Delete Party ASP
- Add/Edit Establishments
- Add/Edit/Delete Facility Registration Numbers
- Add/Edit Operating Names
- Party Profile Update Complete
Before you start
You must be logged into My CFIA to begin making changes to your account.
For information about logging into My CFIA, see Get Started.
Dashboard overview
The dashboard is your homepage and is the first screen you will see when you log into My CFIA.
The dashboard displays information about your My CFIA account, including your Profile Name, and contains links to allow you to manage your profile, enrol a regulated party or business or request a service for a party already enrolled.
Note
The navigation bar at the top of the dashboard provides links to return to the dashboard, to manage your profile and to logout.
Managing Your Contact Profile
Step 1: Know Your Dashboard
Select Manage Profile from the navigation bar at the top of your dashboard to begin to modify the information related to your Contact Profile for My CFIA.
Step 2: Update Your Contact Profile
The Manage Profile screen will open and display your contact profile information.
Review and update the information, as required (e.g. changing last name from maiden to married name):
- First Name (Required)
- Middle Name
- Last Name (Required)
- Primary Phone Number (Required)
- Email (Required)
- Preferred Language (Required)
Select the Submit button.
Description of screen capture – Manage Profile
Managing Your Party Profile
From your dashboard, you may enrol a new party or view/manage the party profiles for which you are the Profile Manager.
For information on Enrolling a New Party/Enter Invite Code, see Get Started.
Step 1: Selecting a Party Profile
If you are associated to only one party profile in My CFIA, that party profile will be displayed on your dashboard.
If you are associated to more than one party profile, select the party profile you want to view or manage from the Select Party drop-down menu and select the Submit button. The dashboard will refresh to display information related to the selected party profile.
When the correct party name is displayed in the Select Party field, select the Manage Party link.
Note
The status of the party profile is displayed in parentheses after the business name. If the status is Draft, the party profile has not yet been submitted. If the party profile has been submitted, and invitations to a Profile Manager or Profile Authority have been accepted, the status will display as Active. If the invitations have not been accepted, the status will display as Pending. If the party profile has been validated by the CFIA, the status will display as Validated.
For information about how to submit your party profile, see Get Started.
Note
Changes to an active or validated party profile may affect in-progress service requests and/or active permissions. It is recommended that you call 1-800-442-CFIA (2342) to request an amendment where required.
Step 2: Managing Party Profiles
On the Manage Party page, the various sections of your party profile are identified by blue bars.
To view the information within each section, select the right-pointing white arrow on the blue bar for that section. The section will expand to display the section details and the arrow will change to downward-pointing. To hide section details, select the downward-pointing white arrow. The section details will be hidden and the arrow will point right.
The sections on the Manage Party page are as follows:
- Party Profile Overview
- On-Account Numbers
- Mandatory Party Contacts
- Party Contacts
- Party ASPs
- Establishments
- Declared Business Activities
- Operating Names
The Edit links next to the fields on the Manage Profile page indicate the fields where you can make changes. Select any Edit link to begin modifying the party profile.
Description of screen capture – Manage Party
Edit Business Information
The fields on the Enter Business Information section are as follows:
- Profile Name (Required)
- Preferred Language (Required)
- Phone Number (Required)
- Legal Name (Required)
- Government of Canada Business Number (GCBN)
- Business Structure (Required)
Make the necessary changes to the information and select the Save button.
Select the Cancel button to abandon any changes.
Select the Return to Manage Party button if you want to return to the Manage Party screen without saving any changes.
Note
Warning messages appear when you try to make changes. These messages contain important information. Please take the time to read them before you continue.
Description of screen capture – Manage Party: Edit Business Information
Edit Office Address
The fields on the Edit Office Address page are as follows:
- Address Line 1 (Required)
- Address Line 2
- City (required)
- State/Province/Region (Required)
- Zip/Postal Code (Required)
Make the necessary changes to the information and select the Save button.
Select the Cancel button to abandon any changes.
Select the Return to Manage Party button if you want to return to the Manage Party screen without saving any changes on this screen.
Description of screen capture – Manage Party: Edit Office Address
Edit Billing Address
The fields on the Enter Billing Address page are as follows:
- Country (Required)
- Address Line 1 (Required)
- Address Line 2
- City (Required)
- State/Province/Region (Required)
- Zip/Postal Code (Required)
Make the necessary changes to the information and select the Save button.
Select the Cancel button to abandon any changes.
Select the Return to Manage Party button if you want to return to the Manage Party screen without saving any changes on this screen.
Description of screen capture – Manage Party: Edit Billing Address
Add/Edit Supporting Documents
For information about how to add and delete supporting documents, see Get Started.
On-Account Numbers
For information about how to add on-account numbers, see Get Started.
To edit or delete an existing on-account number, select Edit.
On the Edit On-Account Number screen, you may:
- Change an on-account number by making the change in the name or number fields and selecting the Save button.
- Delete an on-account number by select the Delete button
Description of screen capture – Edit On-Account Number
Mandatory Party Contacts
On the Mandatory Party Contacts page, you may update:
Principal Contacts:
- Profile Authority (Required)
- Profile Manager (Required)
- Alternate Profile Manager
Secondary Contacts:
- Regulatory Contact (Required)
- Emergency Contact (Required)
The Edit link next to a field indicates information that you can change.
Select any edit link to begin modifying the mandatory party contacts.
Edit Profile Authority
To edit information displayed for the current Profile Authority, edit the associated Contact Profile by selecting the Manage Profile tab at the top of the screen.
Refer to the Manage Profile section of this document for more information.
To invite another person to be the Profile Authority, enter their email address in the Email Address (Required) field and select the Invite button. The status of the invitation is displayed as "Pending Acceptance."
Add an expiry date for the invitation in the Invitation Expiry Date field if needed.
Alternately, you can select Cancel Invite and invite another person to be the Profile Authority.
Description of screen capture – Manage Party – Edit Profile Authority
Edit Profile Manager
To edit information displayed for the current Profile Manager, edit the associated Contact Profile. Select the Manage Profile tab at the top of the screen and refer to the Manage Profile section of this document for more information.
To invite another person to be the Profile Manager, enter their email address in the Email Address (Required) field and select the Invite button. The status of the invitation is displayed as "Pending Acceptance."
Alternately, you can select Cancel Invite and invite another person to be the Profile Manager.
Description of screen capture – Manage Party – Edit Profile Manager
Edit Alternate Profile Manager
To invite another person to be the Alternate Profile Manager, enter their email address in the Email Address (Required) field and select the Invite button. The status of the invitation is displayed as "Pending Acceptance."
Alternately, you can select Cancel Invite and invite another person to be the Alternate Profile Manager.
Description of screen capture – Manage Party – Edit Alternate Profile Manager
Edit Regulatory Contact
On the Manage Party - Regulatory Contact screen, make the required changes to:
- First Name (Required)
- Last Name (Required)
- Primary Phone Number (Required)
- Secondary Phone Number
Select Save.
Select Cancel to abandon the updates.
Note
The regulatory contact is an individual who the CFIA may contact to arrange inspection activities, provide inspection findings or work with on inspection-related issues during regular business hours.
Description of screen capture – Manage Party – Edit Regulatory Contact
Edit Emergency Contact
On the Manage Party - Emergency Contact screen, make any required changes to:
- First Name (Required)
- Last Name (Required)
- Primary Phone Number (Required)
- Secondary Phone Number
Select Save.
Select Cancel to abandon the updates.
Note
The emergency contact is the person that CFIA will call first when there is something that requires attention outside of normal business hours (i.e., in the case of a required commodity recall or virus outbreak).
Description of screen capture – Manage Party – Emergency Contact
Invite/Edit/Delete Party Contact
To add a Party Contact, select the +Add Party Contact button.
In the Invite Party Contact screen, enter the email address of the person you wish to invite in the Email Address (Required) field and select the Invite button. The status of the invitation is displayed as "Pending Acceptance." The person has 15 days to accept the invitation before it is automatically cancelled.
To return to the Manage Party screen without sending an invitation, select the Return to Manage Party button. If you wish to cancel the invitation immediately, select the Cancel Invite button.
To cancel a pending invitation from the Manage Party screen, select an invitation from the Pending Party Contact Invitations area.
Description of screen capture – Manage Party – Party Contacts
Add/Edit/Delete Party ASP
To add a Party ASP, select the +Add Party ASP button.
On the Invite Party ASP screen, enter any or all of the following:
- ASP Legal Name
- Main Office City
- Main Office Province
- ASP Type
Select the Search button.
When the search is complete, any ASP matching the search criteria will be displayed in the Showing ASPs table. Select an ASP from the table and on the ASP Details screen, select the Invite button.
The status of the invitation is displayed as "Pending Acceptance." The ASP has 15 days to accept the invitation before it is automatically cancelled. To return to the ASP Search screen without inviting the selected ASP, select the Return to ASP Search button.
Add/Edit Establishments
Select the +Add New Establishment button to add a new establishment.
On the Add Establishment Details screen, enter any or all of the following:
- Establishment Condition (Required)
- Establishment Name (Required)
- Preferred Language (Required)
- Hours of Operation
- Days of Operation
Select the Next Step button.
Description of the Add Establishment Details screen
Three required drop-down menus:
- Establishment Condition
- Establishment Name
- Preferred Language
Two open text fields:
- Hours of Operation
- Days of Operation
If this establishment has been issued a permission by the CFIA prior to the coming into force of the Safe Food for Canadians Regulations (SFCR) on January 15, 2019, it may have been assigned a Facility Registration Number. For example, if you previously obtained a honey registration, you may have a number linked to your facility.
After adding your establishment details, you can add a Facility Registration Number if your establishment has one.
If you have an existing CFIA Facility Registration number, select the Add Facility Registration Number button to begin adding a new number. You will then be prompted to enter your existing number and identify the type of number it is. Once you've added the number, select Save and Next
If you don't have a previous facility registration number for this establishment, select Next step.
You can learn how to add, edit or delete a facility registration to an existing establishment profile by viewing available guidance.
Description of the Add Existing Facility Registration Numbers
If this establishment has been issued a permission in the past, it may have been assigned a Facility Registration Number. Enter the numbers below if applicable. You can add multiple numbers by clicking the "Add Facility Registration Number" button below.
The Add Facility Registration Button is above a table with the following columns:
- Facility Registration Number
- Type
- Edit
On the Add Establishment Address page, select items from the drop-down menus and complete the required fields:
- Address Line 1 (Required)
- Address Line 2
- Address Line 3
- City (Required)
- State/Province/Region (Required)
- Zip/Postal Code (Required)
- GPS Latitude
- GPS Longitude
- Additional Details
Select the Next Step button.
Select the Back button if you want to abandon the changes on this screen.
Select the Save & Return Later button if you want to save your changes and return to the Manage Party screen.
Description of screen capture – Add Establishment – Add Establishment Address
On the Add Establishment Contact page select items from the drop-down menus and complete the required fields:
- First Name (required)
- Last Name (required)
- Primary Phone Number (required)
- Secondary Phone Number
Select the Next Step button.
Select the Back button if you want to abandon the changes on this screen.
Select the Save & Return Later button if you want to save your changes and return to the Manage Party screen.
Description of screen capture – Add Establishment – Add Establishment Contact
Select the +Add Another Season button to add a new season.
On the Add Season page select from the drop-down menus and complete the required fields:
- Name (Required)
- Seasonally Start (Required)
- Seasonally End (Required)
Select the Save button.
Select the Cancel button if you want to abandon the changes on this screen.
Description of screen capture – Add Establishment – Add Season
Select the Next Step button to return to the Add Establishment – Add Season page. The season you just added will be displayed.
Select the Edit button for any season in the list displayed on the Add Establishment – Add Season page to open the Add Season page to make required changes.
Add, edit or delete the Facility Registration Number
If this establishment has been issued a permission by the CFIA prior to the coming into force of the Safe Food for Canadians Regulations (SFCR) on January 15, 2019, it may have been assigned a Facility Registration Number. For example, if you previously obtained a Honey registration, you may have a number linked to your facility.
To view, add, edit or delete the facility registration number to an existing establishment profile, sign in to your My CFIA account. Once signed in, make sure your validated party is selected by clicking the white drop down box under Party Administration, clicking on the proper validated party and clicking Select:
Description of My CFIA Dashboard
A red box surrounds the Party Administration drop-down menu.
Now, select the Manage party link:
Description of Party Administration drop down menu
A red box surrounds the Manage Party hyperlink beneath the Party Administration drop-down menu.
Next, scroll down to the Establishments section and select the Edit link next to the establishment that you'd like to add, edit or delete the facility registration number for.
Description of the Establishments drop-down menu
Beneath the Add New Establishment button is a table with the following headings:
- Establishment Name
- Facility Registration Number
- Status
- Status Reason
- Edit
A red box surrounds the Edit hyperlink.
The first screen you see after selecting Edit provides you with the opportunity to make changes to your establishment details. Select Next step until you reach the Add Existing Facility Registration Numbers screen.
To add an Existing Facility Registration number for the first time, select Add Facility Registration Number. You will then be prompted to enter your existing number and identify the type of number it is. Once you've added the number, select Save and Next
To edit or delete your Facility Registration Number, select Edit:
Description of the Add Existing Facility Registration Numbers
Beneath the Add Facility Registration Number button is a table with the following titles:
- Facility Registration Number
- Type
- Edit
A red box surrounds the Edit hyperlink.
On the next screen, you can select the Delete button to delete your Facility Registration Number, or edit your existing Facility Registration Number or number type. If you are editing your Facility Registration number, select Save once complete.
Description of the Edit Existing Facility Registration Number screen
One require drop-down menu field titled Type.
One required text field titled Number.
During this process, if you are experiencing difficulties, call the CFIA's Centre of Administration at 1-800-442-2342.
Add/Edit Operating Names
Select the +Add New Operating Name button to add a new Operating Name to the party profile.
Enter an operating name in the Name field and select the Save button.
Select the Cancel button if you want to abandon the changes on this screen.
Description of screen capture – Manage Party – Add Operating Names
Select the Edit button for an operating name in the list displayed on the Manage Party – Operating Names section to make changes to an operating name.
Party Profile Update Complete
When you are finished updating the party profile, you may:
- Select Home to return to your dashboard.
- Select Manage Profile to make changes to your profile information.
- Select Logout to exit My CFIA.
- Date modified: