Contact CFIA online
Safe Food for Canadians licences and applications
We have improved our online tools and resources to serve you better. For questions on SFCR food licences or about My CFIA please visit the Toolkit for food businesses.
If you are still unable to find answers to your questions, please visit the My CFIA user guidance or call 1-800-442-2342.
For more information on regulatory requirements for food businesses, please consult the Food Safety for Industry and Food Label Requirements pages.
Ask the CFIA a question by filling out the form below.
The form below includes step-by-step prompts. In order to avoid the misdirection of your enquiry, it is important that you choose the appropriate options from the drop down menus in the form.
For instance, if you are a member of the food industry and you have a question related to food regulatory requirements, you must select the options "Industry/Business" in the "I am asking this question as a member of" field and "Food" in the "My question is about" field under Business sector.
To avoid delays in receiving a response, please be as detailed as possible with your enquiry, including when referencing CFIA documentation. Please avoid the use of acronyms.
Service expectation
The CFIA responds to all questions according to standard processing times. These times may vary depending on the type of enquiry and volume received.
If you are unable to find a response to your question on the CFIA website and need to submit a question, please check your submission carefully. A response can be expected within 2 to 3 business days for most enquiries. For more detailed enquiries that may, for example, require regulatory or policy interpretation, please allow for up to 20 business days for a response.
Personal information: To direct your questions as best as possible, CFIA will request some basic information.
Personal Information Collection Statement
All personal information created, held or collected by this department is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.
Public Communications
Provision of the information requested on this form is voluntary. The personal information you include in an inquiry may be used to prepare a reply. The personal information is collected pursuant to the Canadian Food Inspection Agency Act. Such information may be used for statistical, evaluation and reporting purposes. The information may be shared with programs and activities of the Canadian Food Inspection Agency should your inquiry pertain to a specific program or activity of the agency.
The transmission of this information is not secure so sensitive personal information, such as your Social Insurance Number, should not be included in your message.
If after reading this statement, you prefer not to submit your inquiry via the Internet, you may use one of the following methods:
- By Telephone:
- 1-800-442-2342 / 1-613-773-2342
- By Mail:
- Area and Regional Offices
- In Person at:
- Area and Regional Offices
- Teletypewriter:
- 1-800-465-7735
Privacy inquiry
Any questions, comments, concerns or complaints regarding the administration of the Privacy Act and privacy policies may be directed to the Agency Privacy Coordinator. If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by e-mail at info@priv.gc.ca or by telephone at 1-800-282-1376.
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