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Complaints and Appeals reports

The Complaints and Appeals Office (CAO) does not have the legislative authority to reconsider, confirm, vary or cancel a regulatory decision

The CAO continues to review service-related complaints and may assist in clarifying applicable regulatory requirements and CFIA policies. Regulated parties that disagree with a regulatory decision should continue to discuss their concerns with a CFIA inspector.

The CFIA has a Complaints and Appeals process that allows stakeholders to register complaints and appeals related to quality of service, administrative errors and regulatory decisions. The Complaints and Appeals Office (CAO) was launched on April 2, 2012.

Complaints and Appeals Office data

Annual reports

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