Language selection

Search

Complaints & Appeals Office (CAO) – Six Month Report (April - September 2017)

Total Files Received
Total Files Received April – September 2017
Total
Compliments 14
Comments 10
Complaints – new 29Table Note 1

Table Note

Table note 1

Of the 29 complaints received between April 1, 2017 and September 30, 2017, 19 were closed by September 30, 2017.

Return to table note 1  referrer

Total Complaints Closed
Total Complaints Closed April – September 2017
Total
Carried over from previous period
Complaints closed – new 19Table Note 2
Complaints closed – carried over 13Table Note 3
Total complaints closed 19+13=32Table Note 4

Table Notes

Table note 2

Of the 29 complaints received between April 1, 2017 and September 30, 2017, 19 were closed by September 30, 2017.

Return to table note 2  referrer

Table note 3

In addition, 13 complaints received prior to April 1, 2017 and carried over were also closed between April 1, 2017 and September 30, 2017.

Return to table note 3  referrer

Table note 4

In total, 32 files were closed between April 1, 2017 and September 30, 2017. There are 10 files received between April 1, 2017 and September 30, 2017 which remain open and will be carried forward to the next period.

Return to table note 4  referrer

Closed Complaint Files by Incoming Type
Closed Complaint Files by Incoming Type April – September 2017
Total
Service complaints
Delay 4
Behaviour/attitude of staff 5
Errors 0
Lack of service orientation 5
Total service complaints closed 14
Regulatory decision complaints
Decision challenge 16
Policy challenge 2
Total regulatory decision complaints closed 18
Total closed 32Table Note 5

Table Note

Table note 5

In total, 32 files were closed between April 1, 2017 and September 30, 2017. There are 10 files received between April 1, 2017 and September 30, 2017 which remain open and will be carried forward to the next period.

Return to table note 5  referrer

Closed Complaint Files by Final Outcome
Closed Complaint Files by Final Outcome April – September 2017
Total
Files not reviewed or withdrawn 1
Service complaints
Founded 8
Unfounded 4
Inconclusive 2
Total service complaints closed 14
Regulatory decision complaints
Upheld 17
Reconsidered/amended 0
Total regulatory decision complaints closed 17
Total complaints closed 32Table Note 6

Table Note

Table note 6

In total, 32 files were closed between April 1, 2017 and September 30, 2017. There are 10 files received between April 1, 2017 and September 30, 2017 which remain open and will be carried forward to the next period.

Return to table note 6  referrer

Date modified: